At Inweave Furnishing, we prioritize customer satisfaction and aim to provide a smooth return process. If you receive a product that is defective, damaged, or incorrect, you can request a return within 7 days of delivery. To be eligible for a return, the product must be unused, unwashed, and in its original packaging with all tags intact. Unfortunately, returns for reasons such as a change of mind or personal preference are not accepted unless explicitly stated.

Certain items, including custom-made, clearance sale, and fabric cut-to-order products, are non-returnable unless they are defective or incorrect. If you need to return an eligible product, you can initiate a request by contacting our customer support team within the return window. Our team will review your request, and upon approval, we will arrange a pickup or provide return shipping instructions. Once we receive the returned item, it will undergo inspection, and a refund or replacement will be processed within 7 business days.

Refunds will be credited back to the original payment method or offered as store credit, depending on your preference. If the returned item does not meet our return conditions, we reserve the right to decline the refund or replacement. In cases where a product is received in a damaged, defective, or incorrect condition, customers must report the issue within 48 hours of delivery along with supporting images. We will promptly arrange a replacement or a full refund as per your choice.

For returns due to our error, such as sending the wrong or defective product, we will cover the return shipping costs. However, if the return is initiated for any other reason (if applicable), the customer may be responsible for the return shipping charges.